Upgrade Call Flows with Azure Text-to-Speech

Tenant Administrators can connect their own Azure Text-to-Speech (TTS) subscription to Voca CIC and use it for call flow interactions with the ‘Text-to-Speech’ building block in the Call Flow Designer.

Why is this important?

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Better Voice Quality

Azure TTS makes voice prompts sound more natural, by using highly natural out-of-the-box voices or by creating a custom neural voice. This solves complaints from callers about robotic tones.

Impact on User and Administrator Experience

Voca CIC now includes a new configuration section on the system settings page, allowing customers to integrate their own text-to-speech (TTS) engine. This provides greater customization options for voice interactions.